Refund policy

 

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. You may exchange for any item or items that equal to the same value. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at info@islerae.com. and we will send you a label. 

You can always contact us for any questions at info@islerae.com. or message us through our online chat system. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on final sale items or gift cards.

Refunds
Please remember it can take some time for your bank or credit card company to process and post the refund.